Shipping policy

SHIPPING & PAYMENT POLICY

SUMMARY

  • Processing: Orders are packed with care and dispatched twice weekly on our fixed shipping days (Tuesday and Friday).

  • Destinations: We ship strictly within the United Kingdom (Domestic delivery only).

  • Tracking: Every order is sent via a fully tracked service with tracking data emailed instantly upon dispatch.

  • Fraud Screening: Shipping and billing addresses must pass strict verification checks before an order is accepted.

📦 PART 1: SHIPPING & FULFILLMENT

1. Delivery Rates & Options

We utilize Royal Mail’s secure, barcode-tracked network to ensure your collectibles arrive safely. Shipping fees are calculated flatly at checkout:

  • Standard Tracked Shipping (2–3 Business Days from dispatch): £3.50

  • Express Tracked Shipping (1–2 Business Days from dispatch): £4.50

  • Free Standard Tracked Shipping: Automatically applied to all orders of £100.00 or more.

2. Dispatch & Processing Timelines (Fixed Batch Schedule)

To guarantee that every single order is packed with the highest level of care, condition verification, and protective structural material, Excalibur TCG operates on a fixed-day batch dispatch framework.

We hand packages over to our carriers twice weekly, every Tuesday and Friday:

  • Orders placed between Friday afternoon and Monday night will be securely dispatched on Tuesday.

  • Orders placed between Tuesday morning and Thursday night will be securely dispatched on Friday.

Please note that we do not process, pack, or hand packages over to carriers on weekends or UK Bank Holidays. Tracking numbers will automatically update and be emailed to you the moment your batch is securely scanned into the carrier network.

3. Shipping Destinations & Boundaries

Excalibur TCG operates strictly within the United Kingdom. We do not ship to international addresses, freight forwarding companies, or temporary accommodation addresses.

4. Address Accuracy & Failed Deliveries

You are entirely responsible for providing an accurate, complete, and HMRC-compliant shipping address at the time of checkout.

  • Address Errors: We cannot modify shipping destinations once an order has been processed into a shipping batch or handed to the courier. Excalibur TCG is not liable for packages delivered to an incorrectly entered address.

  • Returned to Sender (RTS): If a parcel is returned to our vault by the courier due to an incomplete address, a refused delivery, or a failure to collect the item from a local sorting depot within the carrier's designated timeframe, the customer will be required to pay a flat £4.50 re-delivery fee before we can reship the items.

💳 PART 2: PAYMENT & SECURITY PROTOCOLS

1. Accepted Payment Methods

We accept all major secure payment vectors powered by Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. We also offer secure checkout via PayPal. All transactions are securely processed using industry-standard 3D Secure (3DS) encryption protocols.

2. Strict Fraud Prevention Screening

To protect our community and secure our inventory against digital card theft, all payments undergo automated machine-learning fraud analysis before dispatch.

  • AVS Postcode Blocks: Our system automatically declines transactions that fail Address Verification System (AVS) zip/postcode matching. Your billing address must exactly match the registered address on your payment card.

  • High-Risk Flags: Excalibur TCG reserves the absolute right to cancel and immediately refund any order flagged by our system as a "High Risk" fraud profile.

  • Address Matching: For high-value transactions or premium pre-orders, we reserve the right to enforce a strict policy where items will only be dispatched to the verified billing address of the cardholder.

3. Currency and Pricing

All prices posted on our storefront are rendered in British Pounds Sterling (GBP) and are inclusive of UK VAT at the standard statutory rate where applicable.

POLICY UPDATES

Excalibur TCG reserves the right to modify or amend this Shipping & Payment Policy at any time to reflect carrier price changes or updated security standards. Any changes become effective immediately upon being published to our online storefront.

Questions regarding an active shipment or a payment query should be directed exclusively to info@excaliburtcg.co.uk.