Refund policy

We want you to be completely satisfied with your purchase from Excalibur TCG. We offer a 30-day return policy, which gives you 30 days after receiving your item to request a voluntary return. 

Strict Eligibility & Collectible Conditions
Due to the collectible, volatile, and randomized nature of trading card products, the value of these items is derived entirely from their pristine, unsealed state. To be eligible for a return, your item must be strictly in the exact same condition that you received it: completely factory-sealed, unopened, untampered with, and in its original, undamaged packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@excaliburtcg.co.uk. 

Return Shipping Costs
Unless an item is verified as faulty or sent in error, the customer is entirely responsible for the costs of return shipping. We strongly require using a tracked and insured shipping service matching the value of the items. Excalibur TCG cannot be held responsible or issue refunds for items that are lost or damaged in transit back to us. Items sent back without first requesting an approved return will not be accepted.

Strictly Non-Returnable Items
Except in verified cases of manufacturer defects or structural faults, we do not accept returns or offer refunds on:
• Opened trading card products (including booster packs, booster boxes, collection boxes, or blister packs where the factory shrink wrap or seal has been broken, cut, or tampered with).
• Trading card singles (to protect against card swapping and counterfeiting).
• Sale items, clearance inventory, or digital gift cards.

Damages, Discrepancies, & Sealed Faults
Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours at info@excaliburtcg.co.uk with your order number and clear photographic or video evidence of the unopened shipping parcel. We will evaluate the issue and make it right. Please note that minor cosmetic imperfections on external factory shrink wrap or cardboard packaging that do not impact the safety of the interior cards do not qualify as a product defect.

Exchanges
The fastest way to ensure you get what you want is to return the item you have in its factory-sealed condition. Once the return is accepted and processed, you can make a separate purchase for the new item.

UK & European Union 14-Day Statutory Right to Cancel
In accordance with distance selling regulations, online customers have the statutory right to cancel or return their order within 14 days of delivery for any reason without justification. 

However, please be legally advised that this right to a full refund is strictly contingent upon the items remaining completely unused, unopened, and factory-sealed. Once a randomized trading card product's manufacturer seal or protective film is broken, its market value depreciates to zero due to the risk of tampering. For any items returned unsealed or handled beyond what is strictly necessary to inspect external condition, Excalibur TCG reserves the legal right to deduct up to 100% of the refund value to cover the total loss of product utility.

Refunds
We will notify you once we’ve received and thoroughly inspected your return to verify the factory seals. We will let you know if the refund was approved or rejected. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.