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Returns Policy

Excalibur TCG Return Policy

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Summary

  • You can return most unopened and unused items within 14 days of receiving your order.

  • You are responsible for return shipping costs unless we made a mistake.

  • We will issue a refund within 3 days of approving your return.

  • Contact us at info@excaliburtcg.co.uk to initiate a return.

 

Eligibility for Returns

  • Items must be in their original condition, unopened, and unused with the packaging intact.

 

How to Return an Item

  1. Contact us at info@excaliburtcg.co.uk within 14 days of receiving your order.

  2. We will provide you with instructions on how to return the item.

  3. Ship the item back to us using a trackable shipping service with shipping insurance (recommended).

 

Return Shipping Costs

  • You are responsible for return shipping costs unless we made a mistake (e.g., wrong item or defective product).

 

Refunds

  • We will issue a refund to your original payment method within 3 days of approving your return.

  • Shipping charges are non-refundable.

  • It may take some time for the refund to reflect in your account.

 

Damaged or Defective Items

  • Contact us immediately if you receive a damaged or defective item.

 

Order Cancellation

  • You can cancel your order before it ships for a 3% cancellation fee.

  • Contact us at info@excaliburtcg.co.uk to cancel your order.

 

Changes to Return Policy

  • We may update our return policy at any time. Changes will be reflected on this page.

 

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